This help website is dedicated to our Plus product and can be accessed directly from your School Loop account. Got a question about a feature you're trying to use? Just click the red Help link located at the top right of every page in your portal and you'll find a search box to find topics by keyword searching. There's also a link to take you directly to this help website.
Help Ticket System
As good as our help website is as a self-help tool, there are times when online help just isn't good enough. For those times, you need a real person to answer your questions. Don't worry. We've got your back with a help ticket system backed by knowledgeable support agents. During the school year, our help ticket system is staffed Monday through Thursday from 5 am to 7 pm Pacific Time and from 5 am to 5 pm on Fridays. We're not officially open on weekends, but we do monitor incoming tickets for emergency situations that can't wait until Monday. Naturally we're closed on holidays.
To submit a help ticket, we prefer that you use the red Help link at the top right of every page in your portal and then click the help ticket icon (pictured above). Submitting a ticket in this fashion automatically includes information about your account, which allows us to better help you. Of course, you're always free to email for help at email@example.com.