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User Account Management

System Admins can use the User Management pull-down to reveal menus for all user roles. Using these menus, administrators can:

  • Register teachers and create accounts for other school staff
  • Approve parent accounts
  • Auto login to user accounts
  • Edit user account information
  • Approve student accounts (not required with School Loop's default setting)


Manage & Edit Accounts

teacher list access.pngThe first menu choice under each type of user role will lead you to a list of all registered users with that account type.

 Click on a user's name to access all of the user account management tools.

teacher list.png

From the Edit Account page you have control over user rights such as login and communication, access to the user's activity log, and the ability to reset the user's password. Perhaps most importantly you can auto login to any user's account.

For teacher accounts, a Schedule button displays their current teaching schedule and allows you to move and merge sections between course centers - Manage Courses - System Admin


The New Role pull down allows you to switch a user's current role to Staff, Sys Admin, Principal or Vice Principal, without having to create a new account. This can be used for instance, if a staff person has moved to a Sys Admin role. Don't confuse this with the Position text box which is merely a label and does not effect the type of account the user has.

Note: This feature cannot be used to change a non-teacher role to teacher or vice versa. Teacher accounts are tied to data imports and must be created in the system. Contact support if you need to change an account to or from the teacher role.

Blocking Communication Rights

Students rarely abuse the system since everything they do is in their real name, but occasionally it may be necessary to block their ability to communicate in School Loop. When you block a user's Communication Rights, they are still able to login, see their portal and read incoming LoopMail messages. They will be also able to turn in assignments and upload files to their personal locker. They will not be able to send or reply to LoopMail messages or participate in discussions, or upload files to any locker other than the personal locker. 

Student Lookup

Locating a student account has been made easier with the addition of the Lookup Tool.

student lookup.png

Type a few letters of the student's first or last name, login name, student ID email address, or grade level in the Lookup field. A list will be generated from which you can select a student. To narrow your search results, add more letters to the Lookup box. Or use the rolodex style tabs on the left side to browse by the first letter of the last name.

Hint: For advanced searches, use the plus sign. For example, "Grade 11 +" will return all 11th grade students with a Gmail address.

At the bottom of the table, you'll find buttons for navigation your list by page as well as the number of students in your filtered list. If you'd prefer to search for registered users only, check the box at the top of the page.

bottom nav.png

When you see the student you're searching for listed in the table, click their name to access their user account management page, or click Student Record on the right to access their student record page.

Resetting Passwords

If any user forgets their password, they can always go to the Login screen and click the Forgot Password? link. The user's login name and a new temporary password will be sent to the email address on the account.

Sometimes though, you might want to change a password for a user.

If a user has never logged in:

  • You can change their email address on the Account Management page.
  • You will see the Reset Password button. This button allows you to type out a custom password for the account.

If a user has logged in:

  • You can't change the email address
  • You will see the Reset and Send Password button. This will randomize the user's password and email it to them.

If a group of users have never logged in:

  • On the Account Management page for the role (ie, Teachers, Staff, etc.) use the Resend Passwords button. This will randomize the passwords and send an email to all registered users of that role who have never logged in.

If a user has the wrong email address and can't receive their reset password, please send in a help ticket with the corrected email address and we'll be happy to fix it.

Note - For schools using Active Directory Services, passwords cannot be reset within School Loop. Contact your school/district IT department for assistance in resetting user passwords.