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Call Alerts Setup
Applies To: Plus Grade, Plus Portal

About Call Alerts

With School Loop Plus, teachers can get critical messages home with a single phone call in the parent's native language. If a teacher assigns a test or something important is due, parents without a registered account can still be kept in the loop. School Loop can currently deliver these messages in 28 languages:

Arabic, Armenian, Cantonese, English, Farsi, French, German, Haitian, Hindi, Hmong, Italian, Japanese, Khmer, Korean, Lao, Mandarin, Polish, Portuguese, Punjabi, Russian, Samoan, Somali, Spanish, Tagalog, Thai, Ukrainian, Urdu, Vietnamese.

Note: Parents with registered accounts will not receive these phone calls, as their portal pages and daily emails serve as their source for information pertaining to assignments and tests.

Importing Call Alerts Data

There are two methods for importing the data necessary to use the Call Alerts feature. Both methods use a data file with the following requirements.

  • Plain text; ASCII encoding; no column headings or quotes around each data value.
  • The columns: Student ID (either permanent or local), Parent home phone number (formatted as pictured below), Home Language (see the list of languages above – case insensitive, but spelling matters).
  • For students with more than one parent with different phone numbers, add an additional row, with the same student ID, 2nd phone number, and Home Language.

Manual Upload

Administrators may access the upload interface by logging in to their account, selecting the Parents option under the Parents menu located near the top of the page, and clicking the Upload Phone Numbers button. To update the School Loop System, generate and upload a new data file as often as necessary.

call_alert_file.png

Automatic Imports

The Call Alerts data file can be included with the nightly data upload. For more information, see the Data Integration document in the left column of the Data Imports page. You may also contact School Loop support for help.